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Contact Information
Simon's Rock College
Computer & Media Services
Sara Smollett
Contact Information
Where can I get help?
How do I get help during the day?
How do I get help at night?
Who works in Computer & Media Services?
Who are the Computer Assistants?
How do I work for you?
How can I obtain this document?
What are some other Computer & Media Services links?
Accounts and Passwords
What is this account that I got?
Do I get to keep my minerva access and email address after I leave?
How do I change my password?
I've forgotten my password. Can you tell me what it is?
What can I do with my shell on minerva?
What is SSH, and how do I use it?
How do I install NiftyTelnet SSH?
How do I install PuTTY?
Is there a quota on my minerva account?
Is there a time limit on my minerva account?
Public Access (Lab) Computers
Where are there public access computers?
The lab computer wants me to log in. What do I do?
Where can I save files?
How do I report a problem with a computer in a lab?
Getting on the Network
What should I know before using the Simon's Rock network?
I don't have an ethernet card. How can I get one?
Is there an ethernet drop in my room?
Can I just plug in and surf?
How do I find my hardware address?
In MacOS 8/9?
In Mac OS X (Jaguar)?
In Mac OS X (Panther)?
In Windows 95/98/ME?
In Windows NT/2000/XP?
In Linux, BSD, and other UNIX-ish operating systems?
I registered my computer. Now what?
How do I set up my computer to use DHCP?
In MacOS 8/9?
In Mac OS X?
In Windows 95/98/ME?
In Windows NT?
In Windows 2000?
In Windows XP Professional?
In XP Home?
Email Setup
How can I get my email forwarded?
How can I look up an email address?
I am trying to send email through Simon's Rock while off-campus, but it isn't working. Why not?
I just got an attachment. Should I open it?
So if I shouldn't open attachments, should I send them to other people?
What should I know about mailing lists?
What mailing lists are there?
I want to send an email to everyone on campus. How do I do that?
How do I create and maintain my own mailing list?
What email clients do you recommend?
How do I get to webmail?
Help! All of my folders have disappeared from webmail.
How do I use pine to read my email?
How do I configure my email client to send and receive email?
Using OS X's Mail client?
Using Eudora?
Using Mozilla Mail/Netscape Messenger?
Using Outlook Express?
How do I configure my email client to sent plain ASCII text messages?
Spam Filtering
I just received spam. What should I do?
How do I forward a message with full headers?
How is my email filtered?
So do you read all my email?
I think legitimate email is being blocked. What should I do?
How can I make use of the spam tagging?
Using Webmail?
Using pine?
Using OS X Mail?
Using Mozilla?
Using Kmail?
How do I use the Junk Mail filtering in OS X Mail?
I still get too much spam! What can I do?
Viruses and Security Updates
What exactly is a virus? What can it do to my computer?
What are some of the current high risk viruses?
What can I do to reduce the risk of getting viruses?
How do I find out if I have a virus?
How do I install and set up F-Prot for Windows?
How do I run F-Prot for Windows manually?
But I have a Mac. What do I do about antivirus software?
How do I run automatic updates for security fixes to my operating system?
In Windows Me/2000/XP?
In Mac OS X?
In Linux and BSD?
I got a virus. What should I do?
I thought I got rid of the virus, but I didn't.
I got a warning about a virus. Is it real? Should I send it to everyone I know?
Web
How do I set up my web browser to use proxies?
In Mac OS?
In Windows?
How do I block pop-up ads?
In Mac OS X?
In Windows?
Where is the Simon's Rock website?
I can't get to the calendar, webmail, email lookup page, etc. Why not?
I get an error about incorrect cookie settings. What are cookies, and how do I enable them?
In Mac OS X?
In Windows?
How do I keep my web browser from bugging me about an SSL certificate?
What do I do if my saved SSL certificate becomes invalid?
How do I publish my own webpages?
Where do I put my webpages?
How can I get my web page linked to from the Simon's Rock website?
How can I learn HTML and/or CSS?
Can I use PHP in my web pages?
Network Printing
Where are there printers I can print to?
How do I set up printing?
In MacOS 8/9?
In Mac OS X?
In Windows 95/98/NT/2000?
In Windows XP?
The printer is out of paper or gives a toner error. What do I do?
File Sharing and Backups
How can I back up my files to minerva, or, how do I use SFTP and/or SCP (secure copy)?
In MacOS 8/9?
In Mac OS X?
In Windows?
How do I access files on the local network?
In Mac OS 8/9?
In Mac OS X?
In Windows?
I can't see networked computers. What's wrong?
In Mac OS 8/9?
In Windows?
Where can I get software?
How do I share my files?
In MacOS 8/9?
In Windows 95/98?
In other Windows XP?
How do I disable master browsing in Windows?
Dial Up Service (PPP)
I live off-campus and want to dial up to Simon's Rock. How do I set up a dial up connection?
In MacOS 8/9?
In Mac OS X?
In Windows 95/98?
In Windows 2000?
In Windows XP Home?
Now that I've set up my dial up connection, how do I connect?
Bandwidth Policy
How and why are you restricting my network connection?
Does the limit include on-campus traffic?
But I need more bandwidth. What can I do?
How do I find out how much I've used?
I just lost my Internet connection. Was I blocked?
But why was I blocked? I didn't do anything.
I use Morpheus/Kazaa and get blocked all the time. How can I reduce my bandwidth usage?
For Faculty and Staff
I'm a faculty member. Am I eligible to purchase a computer that the College will pay for? How do I do so?
I need certain software installed on public access computers for use in a class. Can you buy and install it?
I want to be able to easily communicate electronically with students in my classes. Can you help me?
Can you help me with my FileMaker problem?
What should I know about administrative backups?
How can I connect to the Internet and send and receive email while I'm on a business trip?
About this document ...
Computer & Media Services
