next up previous
Next: Spam Filtering Up: Simon's Rock College Computer Previous: Getting on the Network

Subsections

Email Setup

How can I get my email forwarded?

To set email forwarding, go to https://secure.simons-rock.edu/admin/email.html.

How can I look up an email address?

Faculty and staff email addresses are publicly available at http://inside.simons-rock.edu/inside.php?src=directory. Anyone with a valid Simon's Rock may look up other email addresses at https://secure.simons-rock.edu/ref/find.html. Alternatively, people with Simon's Rock email accounts are typically reachable at firstname.lastname@simons-rock.edu (e.g., william.shakespeare@simons-rock.edu).

I am trying to send email through Simon's Rock while off-campus, but it isn't working. Why not?

If your mail client displays an error message such as SMTP server says ``554 Recipient address rejected: Relay access denied''., you are trying to send mail from off-campus through Simon's Rock to another domain.

Sending email from one domain to another domain, where neither domain is the same as the mail server (in this case simons-rock.edu) is known as mail relaying and is exploited by spammers. To prevent this, we only allow email to be sent from off-campus if you have just checked your email.

In other words, you will need to check your email first and then resend the message. Once you have checked your email (verified that you are you), your mail should be sent without error.

We encourage off-campus users to send and receive email by using webmail or pine on minerva. This is will prevent these errors and will allow easy access to email from multiple computers.

Alternatively, you may choose to set your email client to receive email sent to mail.simons-rock.edu, but to send email through the SMTP server of your local ISP. You will need to reconfigure your email client, setting the outgoing mail (SMTP) server to the SMTP server of your local (non-simons-rock.edu) ISP. Also make sure that your reply-to address is still set to your simons-rock.edu address.

Yet another option is to set your Simon's Rock email account to forward to you at another address.

I just got an attachment. Should I open it?

You should never open an attachment unless you know what it is. Even if you know what it is, you should still be careful. For more information why, see the section on viruses.

So if I shouldn't open attachments, should I send them to other people?

Sure, if you have to. But if you are just sending a text message, it is best to paste it into the body of the email. This is preferable to sending a file in a word processing format because you can be certain that the recipient will be able to read the message. Additionally, with the rapid proliferation of Microsoft Word macro viruses, it is best to avoid sending Word files attachments. For more information, refer to the viruses section.

What should I know about mailing lists?

What mailing lists are there?

The main opt-in mailing list is student-discuss, a mailing list for students to discuss any topic. To subscribe to this and other lists, see https://mail.simons-rock.edu/cgi-bin/mailman/listinfo.

Simon's Rock also maintains three lists of all current students, faculty, and staff. All current students, faculty, and staff are automatically subscribed to the appropriate list.

I want to send an email to everyone on campus. How do I do that?

Most likely you don't. We discourage the sending of mass emails to all faculty, staff, and students. Events should be submitted to the online calendar at http://inside.simons-rock.edu/calendar/ Other such messages should be sent to announce or student-discuss, which are subscription-based mailing list. If you really think you have a message that is of interest to all faculty or staff, you can send it to faculty@simons-rock.edu or staff@simons-rock.edu where it will be reviewed before being accepted. Messages may appear to be approved in a somewhat arbitrary fashion. However, typically messages containing attachments will be rejected, as will messages which are expected to be of interest to less than 75% of the intended recipients.

How do I create and maintain my own mailing list?

Send requests for creation of mailing lists to action. Once your list has been created, you will be able to maintain it via a web interface.

What email clients do you recommend?

Just about anything except Microsoft Outlook Express. Due to problems with viruses, we will not support Outlook Express on any faculty or staff computers. If you will wish to check your email from several different computers, we recommend webmail or pine. We also support Netscape Mail, the OS X Mail application, Eudora, mutt, and just about any other email client.

If you would like to switch from Outlook to another email address, you may find useful information about transferring your address book on the following websites:

http://www.eudora.com/techsupport/tutorials/new43/w02.html
http://www.interguru.com/mailconv.htm
http://www.rcn.com/support/internet/pc/faq/email/microsoft/outlook.express/how.to.save.address.book.html
http://www.knowwareglobal.com/tips/eudora_address_book_import.htm.

How do I get to webmail?

You can access your email via the web at https://secure.simons-rock.edu/webmail/. You will need to have cookies enabled. Once you log in with your login name and password, you can select Help from the menu if you need help.

Help! All of my folders have disappeared from webmail.

You may need to refresh the list of folders. Click on Folders. In the Unsubscribe/Subscribe section, select the folders you would like to see and click the Subscribe button. Next, locate the little minus sign to the left of the INBOX link in the left portion of your webmail screen. Click on it once to collapse the folder list, and then click on the resulting plus sign to expand it. You should see all of your folders again. (JS20020812)

How do I use pine to read my email?

Use an SSH client to connect to minerva. Once connected, type pine to start using pine. To select a command you must type the letter to the left of the corresponding option or command or highlight the option the arrows and press enter. To view a message, select Folder Index (I) on the Main Menu screen. This will take you by default to your Inbox folder, where new messages are stored. Use the arrow keys to highlight the message you wish to view. Once highlighted, press Enter or type V (ViewMsg). You can navigate between your messages by pressing N for the next message or P for the previous one.

To compose a message from the Main Menu screen, press C for Compose. You will be prompted for an address to send the message to, a subject, an address to send a copy to, and an attachment. Only the address field is mandatory. After you have completed your message, hold down the control key and press X to send the message. Follow the instructions to send or disregard your message. To reply to a message, type R while viewing the message to which you wish to reply or in the folder index screen while the message to which you wish to reply is highlighted.

To save a message, press S while viewing the message or from the folder index after selecting the message. You will be prompted to save the message. To view an attachment to a file press V. You will then be prompted to save the message by pressing S. The attachment will be saved in your home directory and you may then use an SCP or FTP client to retrieve it. To print a message, type Y while either viewing the message or from the folder index screen.

To quit, type Q at almost any screen. You will be asked Do you really want to quit Pine?; type Y and press Enter. In pine you may type ? at any time to get help and E to exit the online help.

How do I configure my email client to send and receive email?

The important settings are to specify mail.simons-rock.edu for incoming mail (IMAP) and for outgoing mail (SMTP). POP is also available. We strongly recommend using SSL encryption for security reasons.

In some operating systems, you can configure a number of different email clients from one control panel. For example, in MacOS this is the Internet control panel, under the E-mail tab. In Windows 2000 there is a option to Create a new Internet mail account when you set up TCP/IP.

Note that if you would like to check your email from several different computers, we recommend using webmail or pine rather than a local mail client.

Using OS X's Mail client?

When you run the Mail program (Mail.app) that comes with OS X for the first time, it will open up a setup window. Type your email address (for example, username@simons-rock.edu) in the Email Address: box. For Incoming Mail Server:, type mail.simons-rock.edu and select IMAP as the Mail Server Type. Your User Account ID is your user name (the stuff before ``@simons-rock.edu'' in your email address). Type mail.simons-rock.edu in the Outgoing (SMTP) Mail Server: text box. Then select Preferences from the Mail menu and click on the Add Account button. Select the Advanced tab and check the Use SSL box. This will establish a secure (encrypted) session for receiving your email. Finally, we recommend that you include a Show Headers icon in your toolbar for ease of reporting spam. Go to the View menu and select Customize Toolbar. Drag the Show Headers icon up to the toolbar and click Done.

Using Eudora?

For Eudora 5.2 on Mac OS X, go to the Special menu and select Settings.... Click on the Getting Started icon. Type your username in the Username: text box and your real name in the Real Name: text box. For both Mail Server: and SMTP Server: enter mail.simons-rock.edu. Click on the Checking Mail icon and select the IMAP button from the Mail Protocol: option. Click on the Sending Mail icon and enter simons-rock.edu in the Default Domain: text box. Scroll down to the bottom of the icons and select the SSL icon. If it is supported, select Required (Alternate Port) from the SSL for IMAP pull-down menu. You may choose to make other changes to your settings. To get rid of the advertisements, select Payment & Registration... from the Help menu and click on the Light Mode option.

For Eudora Light 3.1 on Mac OS 9, go to the Special menu and select Settings.... Click on the Getting Started icon. Type your real name in the Real name: text area. In the Pop account: box, type username@mail.simons-rock.edu, where username is your email username. Type username@simons-rock.edu in the Return address (if different from POP account): box. Click on the Hosts icon. In the SMTP: field, type mail.simons-rock.edu. Click on the Checking Mail icon, where you can specify how frequently to check for email, whether or not to save your password, and several other options. Click on the Sending Mail icon, and add simons-rock.edu in the Domain to add to unqualified names: field. You may choose to make other changes to your settings.

For Eudora 5.1 for Windows, go to the Tools menu and select Options.... Under Getting Started enter your real name, return address, and login name where prompted. Type in mail.simons-rock.edu for both Mail Server (Incoming) and SMTP Server (Outgoing):. Under Incoming Mail select IMAP. Eudora for Windows does not support SSL encryption.

For more help with Eudora, see http://www.eudora.com/techsupport/tutorials/.

Using Mozilla Mail/Netscape Messenger?

The following instructions are taken from Mozilla 1.4 for Windows. Go to the Edit menu and select Mail & Newsgroup Account Settings.... Click on the Add Account... button and click Next. Enter your name and email address when prompted and click Next. Select IMAP and specify mail.simons-rock.edu. Click Next three times and then Finish. Uncheck the Compose messages in HTML format button. Select Server Settings and check Use secure connection (SSL). Select Outgoing Server (SMTP) and enter mail.simons-rock.edu for Server Name:.

Using Outlook Express?

Due to problems with viruses, we discourage use of Outlook Express; you should seriously consider getting a different email client or switching to webmail or pine. The following instructions are for the version of Outlook which comes with Windows XP Pro; instructions may vary.

Select Accounts... from the Tools menu, and then select Add and Mail.... Enter your name and email address when prompted. Select IMAP from the My incoming mail server is a ...server. pull-down menu. Type mail.simons-rock.edu for both the Incoming mail and Outgoing mail servers. Enter your username and password when prompted; uncheck the Remember Password option for increased security.

Further configuration can be done by selecting Options... from the Tools menu. Options to configure include setting Mail Sending Format under Send tab to Plain Text and Do not allow attachments to be saved or opened that could potentially be a virus under the Security tab. Also, for added security, uncheck Show preview pane from Layout... under the View menu.

How do I configure my email client to sent plain ASCII text messages?

We strongly encourage you to send plain text (not HTML) messages. For configuration instructions, see http://www.expita.com/nomime.html.


next up previous
Next: Spam Filtering Up: Simon's Rock College Computer Previous: Getting on the Network
Computer & Media Services